After completing this third unit in the Customer Service class, you should be able to:
- Explain essential customer service skills using the telephone, email, and Internet;
- Outline methods for effective time management; and
- Propose tactics for productive teamwork.
Be sure to click the play button for the read-along-audio.
As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.
For more information on this free course through Saylor University, visit http://saylor.org/cust105