Unit 3: Customer Service Skillsets

After completing this third unit in the Customer Service class, you should be able to:

  • Explain essential customer service skills using the telephone, email, and Internet;
  • Outline methods for effective time management; and
  • Propose tactics for productive teamwork.

Be sure to click the play buttonĀ for the read-along-audio.

As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.

For more information on this free course through Saylor University, visit http://saylor.org/cust105

UNIT 3.1: CUSTOMER SERVICE TELEPHONE SKILLS