Unit 2: Customer Service Duties

After completing this second unit in the Customer Service class, you should be able to:

  • Demonstrate professionalism in difficult situations;
  • Describe methods for dealing with challenging customers; and
  • Identify tactics for dealing with culturally diverse customers.

Be sure to click the play buttonĀ for the read-along-audio.

As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.

For more information on this free course through Saylor University, visit http://saylor.org/cust105

UNIT 2.1: PROFESSIONALISM IN DIFFICULT SITUATIONS