Unit 1: The Customer Service Workplace

After completing the first unit in the Customer Service Course, you should be able to:

  • Describe the customer service workplace and duties;
  • Illustrate proper attitudes for effective customer service and means to create favorable first impressions;
  • Understand customers’ needs and wants; and
  • Identify verbal and non-verbal communication tactics.

Be sure to click the play button for the read-along-audio.

As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.

For more information on this free course through Saylor University, visit http://saylor.org/cust105