After completing the first unit in the Customer Service Course, you should be able to:
- Describe the customer service workplace and duties;
- Illustrate proper attitudes for effective customer service and means to create favorable first impressions;
- Understand customers’ needs and wants; and
- Identify verbal and non-verbal communication tactics.
Be sure to click the play button for the read-along-audio.
As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.
For more information on this free course through Saylor University, visit http://saylor.org/cust105