After completing this second unit in the Customer Service class, you should be able to:
- Demonstrate professionalism in difficult situations;
- Describe methods for dealing with challenging customers; and
- Identify tactics for dealing with culturally diverse customers.
Be sure to click the play button for the read-along-audio.
As you complete each unit, help yourself to a free PDF copy of the materials, and move on to the next unit.
For more information on this free course through Saylor University, visit http://saylor.org/cust105