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Unit 3: Customer Service Skillsets

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Steve Van Hook:

Please Complete Unit 3 of the Customer Service Course

TASK ASSIGNMENT - UNIT 3: CUSTOMER SERVICE SKILLSETS

The Unit 3 task materials above will help you to:

<> Explain essential customer service skills using the telephone, email, and Internet;
<> Outline methods for effective time management; and
<> Propose tactics for productive teamwork.

After completing Unit 3 Task Assignment in the Customer Service Course, please post on these discussion topics:


* When talking on the telephone, what techniques have you found useful? What might you do differently based on this unitís readings?   

* When communicating over the computer, what tactics have you found useful? What might you add to those based on this unitís readings?

* What are your own most effective ways of managing your time? What tips from this unit might help you do it better?

* Have you ever worked on a team project, either at work, on the job, or just a family task? How did it go? What might you suggest?

Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 4: CUSTOMER SERVICE CAREERS

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