Please Complete Unit 3 of the Customer Service Course TASK ASSIGNMENT - UNIT 3: CUSTOMER SERVICE SKILLSETSThe Unit 3 task materials above will help you to:<> Explain essential customer service skills using the telephone, email, and Internet;
<> Outline methods for effective time management; and
<> Propose tactics for productive teamwork.
After completing Unit 3 Task Assignment in the Customer Service Course, please post on these discussion topics:- When talking on the telephone, what techniques have you found useful? What might you do differently based on this unit’s readings?
- When communicating over the computer, what tactics have you found useful? What might you add to those based on this unit’s readings?
- What are your own most effective ways of managing your time? What tips from this unit might help you do it better?
- Have you ever worked on a team project, either at work, on the job, or just a family task? How did it go? What might you suggest?
Feel free to start your own topics and respond to those of other students.NEXT: UNIT 4: CUSTOMER SERVICE CAREERS
