Author Topic: Unit 2: Customer Service Duties  (Read 2463 times)

Steve Van Hook

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Unit 2: Customer Service Duties
« on: September 08, 2013, 02:26:51 PM »

TASK ASSIGNMENT - UNIT 2: CUSTOMER SERVICE DUTIES

The Unit 2 task materials above will help you to:

<> Demonstrate professionalism in difficult situations;
<> Describe methods for dealing with challenging customers; and
<> Identify tactics for dealing with culturally diverse customers.

After completing Unit 2 Task Assignment in the Customer Service Course, please post on these discussion topics:

  • What are some examples of problems you or someone you know may have had with a company based on a faulty product or service? How did it get resolved?   
  • Consider a situation where you had to deal with an angry person. How did you handle it? What might you have done differently using some of the methods described in this unit?
  • What sorts of diversity do you find in your immediate environment of family, friends, work, school, groups, and so on? How do you best interact with the differences in cultural backgrounds and behaviors?

Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 3: CUSTOMER SERVICE SKILLSETS
« Last Edit: September 09, 2013, 04:00:23 PM by Steve Van Hook »