Sample Courses > Customer Service

Unit 1: The Customer Service Workplace

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Steve Van Hook:

TASK ASSIGNMENT - UNIT 1: THE CUSTOMER SERVICE WORKPLACE

The Unit 1 task materials above will help you to:

<> Describe the customer service workplace and duties;
<> Illustrate proper attitudes for effective customer service;
<> Understand customers’ needs and wants; and
<> Identify verbal and non-verbal communication tactics.

After completing Unit 1 Task Assignment in the Customer Service Course, please post on these discussion topics:


* What sort of customer service job might you like to find? Would you prefer working in a face-to-face situation, or through a remote customer service center? What industry would you like to work in?

* Describe an interaction you’ve been involved with – either personal or professional. What steps did you take to make a favorable impression? How might you use the lessons from this unit to make even better impressions?

* As a customer, what needs and wants do you hope to have fulfilled by customer service providers? Do they match those covered in this unit?

Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 2: CUSTOMER SERVICE DUTIES

Steve Van Hook:
I'd like to find a customer service job working either face-to-face or through an online support center, helping students to better use educational learning platforms.

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