Course Discussions

Sample Courses => Customer Service => Topic started by: Steve Van Hook on September 08, 2013, 02:30:26 PM

Title: Unit 3: Customer Service Skillsets
Post by: Steve Van Hook on September 08, 2013, 02:30:26 PM

Please Complete Unit 3 of the Customer Service Course

TASK ASSIGNMENT - UNIT 3: CUSTOMER SERVICE SKILLSETS (http://wwmr.us/wp/courses/customerservice/unit3/)

The Unit 3 task materials above will help you to:

<> Explain essential customer service skills using the telephone, email, and Internet;
<> Outline methods for effective time management; and
<> Propose tactics for productive teamwork.

After completing Unit 3 Task Assignment in the Customer Service Course, please post on these discussion topics:


Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 4: CUSTOMER SERVICE CAREERS (http://wwmr.us/forum/index.php?topic=45.0)