Course Discussions

Sample Courses => Customer Service => Topic started by: Steve Van Hook on September 08, 2013, 02:26:51 PM

Title: Unit 2: Customer Service Duties
Post by: Steve Van Hook on September 08, 2013, 02:26:51 PM

TASK ASSIGNMENT - UNIT 2: CUSTOMER SERVICE DUTIES (http://wwmr.us/wp/courses/customerservice/unit2/)

The Unit 2 task materials above will help you to:

<> Demonstrate professionalism in difficult situations;
<> Describe methods for dealing with challenging customers; and
<> Identify tactics for dealing with culturally diverse customers.

After completing Unit 2 Task Assignment in the Customer Service Course, please post on these discussion topics:


Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 3: CUSTOMER SERVICE SKILLSETS (http://wwmr.us/forum/index.php?topic=44.0)