Course Discussions

Sample Courses => Customer Service => Topic started by: Steve Van Hook on September 08, 2013, 02:02:50 PM

Title: Unit 1: The Customer Service Workplace
Post by: Steve Van Hook on September 08, 2013, 02:02:50 PM

TASK ASSIGNMENT - UNIT 1: THE CUSTOMER SERVICE WORKPLACE (http://wwmr.us/wp/courses/customerservice/unit1/)

The Unit 1 task materials above will help you to:

<> Describe the customer service workplace and duties;
<> Illustrate proper attitudes for effective customer service;
<> Understand customers’ needs and wants; and
<> Identify verbal and non-verbal communication tactics.

After completing Unit 1 Task Assignment in the Customer Service Course, please post on these discussion topics:


Feel free to start your own topics and respond to those of other students.

NEXT: UNIT 2: CUSTOMER SERVICE DUTIES (http://wwmr.us/forum/index.php?topic=42.0)
Title: Re: Unit 1: The Customer Service Workplace
Post by: Steve Van Hook on September 09, 2013, 03:42:48 PM
I'd like to find a customer service job working either face-to-face or through an online support center, helping students to better use educational learning platforms.